Account Manager $19.00/hour

Lakewood, CO
CarHop, an industry-leader in the Buy-Here, Pay-Here marketplace, specializes in helping those who have not quite perfect credit to achieve transportation independence! With nearly 50 locations nationwide, and growing, we've made a difference by Helping People Drive and changing the lives of thousands of people.

BENEFITS
Guaranteed hourly pay, new starting rate of pay $19.00/hr!
Full health benefits (Medical/Dental/Vision)
401 (k) w/ an aggressive company match
Paid time off and great work/life balance
Monday - Friday hours
Opportunity for advancement- CarHop is a growing company!
A fun work environment filled with awesome people!
A rewarding job experience helping people drive & changing lives!
We give you the tools you need to succeed with regular training and coaching!

Responsibilities
Placing outbound calls & accepting inbound calls from CarHop/UAC customers
Face to face interaction with customers regarding the status of their auto loan
Utilizing your communication and negotiation skills to resolve the delinquent account
Qualifications
Strong verbal and written communication skills
Ability to prioritize, meet deadlines and resolve complex problems with minimal guidance
Professional, detail-oriented, well organized and efficient
High school diploma or equivalent.
Previous customer service experience, face-to-face or call center, is preferred, but not required.
Specific experience in the area of de-escalation, retention, or issue resolution is helpful.
Strong/Advanced negotiation, counseling and problem solving skills.
Must successfully complete pre-employment criminal background inquiry, and results must be consistent with company standards.
Proud to be an equal opportunity employer.


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