Bilingual Automotive Warranty Administrator (Westminster, CO)

Bilingual Automotive Warranty Administrator - Bilingual Candidates Only Please

Company: ABS is a leading provider of innovative warranty solutions for the automotive aftermarket industry that is poised for its next phase of growth. The Company's culture is one of integrity, service, innovation, and growth. It also offers its team members competitive compensation, retirement, and health benefits.

Opportunity: We are in search of a full-time, bilingual (English/Spanish) automotive warranty administrator who possesses the unique combination of superior customer service and automotive knowledge.

Location: Westminster, CO

Duties/Responsibilities:

- Answer incoming phone calls
- Assist in translating phone calls
- Accurately fill out claim information in database
- Effectively communicate program coverage to consumers, repair facilities, and clients' field representatives
- Answer questions about program coverage
- Take accurate notes within claims to document any updates
- Process claim paperwork and make calls to follow up on missing information and to pay claims
- Assist consumers in finding participating facilities

Qualifications:

- Bilingual (English/Spanish) required
- Understanding of automotive components, diagnostic information, and tires
- Background in the automotive industry – this could be previous employment as a parts person, technician, service advisor, or automotive warranty administrator
- Excellent customer service skills
- Proficient computer skills (i.e. typing and navigating several computer programs while speaking on the phone)
- Attention to detail
- Ability to work independently and as part of a team
- Strong written and verbal communication

Shift Hours: Monday – Friday 8:00am – 4:30pm and some Saturdays 7:00am - 4:00pm

Anticipated start date: December 1, 2020

Compensation: Commensurate with experience

If you fit this description and are looking for a dynamic, small company to be a part of, we'd love to hear from you! **Please include your resume when reaching out** 

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