A high-end audio equipment design and manufacturing company in Boulder is seeking a full-time Customer Service Representative. This position provides customers with product information, IT service and satisfaction to problem resolution.
Some of the essential functions are:
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Service customers worldwide via phone and email
Keep in constant communication with the engineering department on product-related failures
Generate RMAs, Sales Orders, Call tag requests
Assist communication between repair technicians and customers
Assist with website support and forum participation, as needed
Critical knowledge, skills, and abilities are:
Excellent and professional verbal customer interface
Excellent and professional written communication, documentation, and interpersonal skills
Proficient in Microsoft Office, especially Excel, and Word
Proficient with Sage MAS and / or other business management software
The highest level of listening skills, understanding, and patience with customers
Ability to resolve issues to customers' complete satisfaction while keeping within the company's standards
Handle, prioritize, and complete heavy workloads
Occasional lifting instruments onto and off of carts of up to 40 lbs.
Strong organizational skills
2 years of college education in electronics and/or computer technology or equivalent experience
Please attach and email your cover letter and resume.
Job Type: Full-time
Pay: $15.00 - $15.50 per hour