Warranty Repair Technician - Level 1 (Boulder)

This is an electronics warranty repair position. The main responsibilities are to repair and test returned products, as well as repair to component level defective PCBAs (Printed Circuit Board Assemblies), to interface with Customer Service and to work with the Engineering and Operations teams to provide feedback on problems found to reduce return rate.

Essential Functions
• Perform repairs
• Establish repair priorities using RMA (Return Merchandise Authorization) system
• Develop tools and infrastructure as required to improve the repair department performance
• Perform day to day repairs of units that are returned for repair
• Test, troubleshoot, and repair finished products and PCBAs
• Create corrective actions as necessary to reduce field returns
• Acquire and improve documentation for instrument repairs
• Assist operations personnel with technical problems
• Recommend improvements to repair lab procedures
• Test and program PCBAs that are sent to world wide distributors for instrument repairs
• Create SOs (Sales Orders) and RMAs for international distributor parts requests
Critical Knowledge, Skills and Abilities
• Hand soldering of surface mount components
• Good communication and interpersonal skills
• Knowledge of electronic components and their specifications
• Knowledge of electronic test equipment, both analog and digital
• Excellent documentation and record keeping discipline
Mental and Physical Demands of the Job
• Ability to lift & move up to 108 lbs.
Experience Required
• Hand assembly and test of surface mount PCBAs
• Troubleshooting of electronic equipment to component level
• Demonstrate ability to work with other departments to meet overall company goals
Education
• Associates degree in electronics or equivalent experience

Reply with your resume and a cover letter. A background check and a PCR test for CoVid is a requirement.

This email address is being protected from spambots. You need JavaScript enabled to view it.  

Customer Service/Front Counter (Colorado Springs)
Customer Service Representative (Boulder)

Related Posts

Browse photography at Denver.Gallery  Go