Customer Service Agents are the face of the airline. They can be the firstpoint of contact and first experience while departing or arriving at the Denver airport.
Perform a broad range of duties depending on location and service demands while delivering a high quality product
Passenger Check-in; Perform Security Procedures; Aircraft Boarding
Daily functions may include rotation through ticket counter, lobby area, gate functions, customs, arrivals and other areas within the airport
Constant passenger & crew interaction
Operate jet bridge (if trained)
Resolve issues with flight activity to ensure on-time departure
Some cash handling transactions, manifests, and labeling
At least 18yrs old, with a High School Diploma or G.E.D.
Able to read, write, and speak English
Basic Math Skills: Adding, Subtracting, Division, and Multiplying
Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
Reading & comprehension of reference materials, instructions, policies & procedures
Background Check, Fingerprint and Drug Screen required for all successful applicants
Common sense and organized
Mental capacity to make quick and rational decisions
Effective communication skills and good listening skills
Able to multi-task and carry out duties in a fast-paced environment
Bilingual speakers needed.
Knowledge of airport ground operations a plus!