Knowledge, Skills and Abilities

· Knowledge of computer programs including current Microsoft Operating Systems, Microsoft Office products, DameWare, Norton Ghost, Helpdesk ticketing software

· Demonstrated knowledge using and troubleshooting various applications

such as Microsoft Word, Excel, Access, Outlook, Visio, Project and web based applications.

· Excellent verbal and written communication skills

· Strong interpersonal/customer service skills

· Good organizational skills

· Ability to know your audience and communicate with all levels of the organization

· Ability to configure Outlook and solve Outlook configuration issues such as views, calendar-sharing, email rules, data migration, etc.

· Ability to lift and carry computers and computer monitors (up to 25 lbs.)

· Ability to listen, assess and respond to urgent issues

· Ability to perform with superior service, reflecting a positive company image while sustaining a positive attitude with those you interact with; always going above and beyond to help others out, regardless of their position or department.

· Ability to adhere to the highest standards of quality while continually performing at the highest possible level.

· Ability to work under the pressure of and meet deadlines.

· Demonstrated proficiency as a self-motivated professional.

· Ability to use discretion in the handling of confidential data.

· Demonstrated ability to understand and adhere to proper change control policies and practices.

· Effectively operate within a multi-tasking environment.

Education, Certification/License & Work Experience

· Associates Degree in Computer Science or related discipline preferred

· 1-2 years of related experience Desktop Support role preferred

· Comp TIA A+ Certification, preferred

· Microsoft MCITP: Windows 7 Enterprise Desktop Support Technician Certification, preferred

· Microsoft Office Specialist (MOS) Certification, preferred

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