Contact Center Supervisor

A premier local contact center is looking to add a supervisor to their growing team. This is an excellent opportunity for a supervisor looking for a new opportunity

in a great environment, or a senior contact center agent or team lead to make a move to the next level. This is a state of the art facility with a super company culture. If this is exciting to you, please see the details below and reach out to us to schedule a time to speak to the recruiter!

Major Responsibilities

  • Directly oversee daily activities in the contact center.
  • Assign daily tasks to contact center representatives.
  • Organize and prioritize daily work flows.
  • Handle escalated calls and resolve issues.
  • Monitor call activity and collaborate with workforce management to best utilize available resources.
  • Participate in team building activities.

Qualifications

  • Bachelor’s degree or equivalent experience.
  • 5 years customer service experience with 2 years in a senior or leadership role.
  • Must speak and write English fluently/Bi-lingual a plus.
  • Must have the flexibility to accommodate a schedule that includes evening and weekend hours.
  • Outstanding customer service skills.
  • Proficiency in standard office software to include Word, Excel, and Power Point.
  • Strong analytical skills/sound judgement with the ability to make decisions.
  • Strong leadership, interpersonal skills, and resource management experience.

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