Education:

- Qualified candidates must have a High School Diploma or GED


Experience:

- Prior in-bound Call Center experience and/or prior customer service experience with heavy phone volume and data entry

required


Skills:

- Strong demonstrated customer service skills

- Excellent customer service and phone skills

- Strong verbal communications, problem solving, time management and organizational skills

- Ability to accurately type 35 corrected WPM

- Ability to follow directions and catch on quickly

- Bi-lingual (Spanish/English) a plus


Competencies:

- Communication, Oral - Ability to communicate effectively with others using the spoken word.

- Communication, Written - Ability to communicate in writing clearly and concisely.

- Customer Oriented - Ability to take care of the customers' needs while following company procedures.

- Interpersonal - Ability to get along well with a variety of personalities and individuals.

- Reliability - The trait of being dependable and trustworthy.


Environmental and Working Conditions:

- Entire work time is conducted in an office setting.

*CB*

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