Summary:

Starting in June!!! Exciting full time opportunities are available with a rapidly growing company making history in the medical and health industry. They are seeking skilled intermediate and upper

level Customer Service Representatives to join their friendly call center team for 2nd and 3rd shifts. They are centrally located in Madison, WI with convenient access off the Beltline. In this contract-to-hire role, you will work with customers, healthcare professionals and insurance representative to resolve issues in a professional and friendly manner. Someone who is customer oriented with excellent attention to detail and a friendly and energetic phone voice would do well in this role. These contract-to-hire positions have shifts with varying days available – all include one weekend day either Saturday or Sunday. Pay ranges $14.00 to $16.00 per hour based on experience in both the healthcare industry and call center environments. Pay differential for hours between 6:00pm to 6:00am.

Responsibilities:

  • Answer incoming calls in a professional manner
  • Support the order entry process; assist with new client account creation as needed
  • Effectively respond to questions calls related to product availability, use and performance
  • Make outbound calls to educate patients on the proper use of their products and services
  • Quickly resolve inquires and complaints with accurate and complete information
  • Stay current with guidelines and policies for medical devices, HIPAA, Medical Device Reporting