Praxair Distribution, Inc., a subsidiary of Praxair, Inc., a Fortune 250 company that supplies atmospheric, process, specialty gases, high-performance coatings, and related services & technologies is seeking a Customer SolutionsSpecialist in Bethlehem, PA.
The Customer Solutions Specialist is responsible for performing customer service activities in a call center environment with the objective to create a better overall customer experience. Customer Solutions Specialists receive and handle all incoming customer inquiries; taking complete ownership of issue(s) until the customer's goal and/or need is achieved.
Customer Solutions Specialist
- Maintains ongoing relationship with regional customers and sales staff by answering incoming calls, correcting order issues, processing customer orders, and resolving customer product or service issues.
- Processes sales orders and order changes and confirms shipment/delivery dates and cancellations.
- Uses business software systems to retrieve customer information, verify inventory levels and process orders.
- Verifies customer credit status and completes necessary paperwork to issue credits or debits.
- Provides quotes and assistance to sales force and management within set parameters.
- Suggests additional and/or alternative products and services to meet customer needs, following established pricing guidelines.
- Provides customers with informational materials such as sales brochures, marketing flyers, etc.
- Responsible for phone inquiries for service calls and part orders.
- Builds and maintains effective working relationships with all internal PDI customers.
- Performs at a high level to meet call center performance metrics.