This position is responsible for creating a basic estimate of damages to 1st and 3rd party material damage claims. Will handle total loss assignments. Examines material damage claims and settles within
limit of authority. Claims involved may require analysis and occasionally require research to resolve damage issues. Responsible for maintaining and growing a relationship between National General Insurance and current policyholders. Also responsible for focusing on the needs of loss participants. Identifies customer needs and works to meet those needs using appropriate customer service skills. For all duties and responsibilities, incumbent will take ownership of any issue, problem, or error that could potentially impact the policyholder and/or loss participant. Studies and successfully completes the Training Program including but not limited to claims pictorials, company orientation, company prepared training programs, outside courses as deemed appropriate, and on-the-job training. Learns to handle most aspects of auto claims. Develops a basic understanding of the content of all types of policies written by the company. Develops a basic understanding of the insurance industry and the organizational relationships of the company. Learns how to determine subrogation or fraud potential and how to handle. Receives claim assignments and documents all appropriate information. Inspects damaged property and completes appropriate reports. Evaluates settlement alternatives by reviewing regulatory compliance and fair claims practices; makes decisions on best option. When appropriate, makes contact to discuss a settlement; extends an offer to appropriate party; documents all file activity and payment/settlement information in file notes clearly outlining basis for settlement. Performs other duties as directed.
Note: These positions are available in multiple NGIC office locations: Winston Salem, NC; Dallas, TX; Ontario, CA; potentially remotely.