Floor Manager

JOB SUMMARY
The Floor Manager is responsible for the day to day shift operations. They may have additional
responsibilities of training, inventory management, hiring, etc. They work with the general

manager to achieve objectives in sales, costs, Team Member retention, guest service and satisfaction, food quality, cleanliness, and sanitation.

REPORTING RELATIONSHIP
The Floor Manager reports directly to the general manager.

DUTIES AND RESPONSIBILITIES
*Arrives to work on time, ready to work, neat, and well groomed, according
to Ifish dress and appearance standards
*Understands completely all Ifish policies,
procedures, standards, specifications, guidelines, and training programs
*Proactively handles all staff and guest requests or concerns quickly, fairly,
and with care
*Ensures that all guests feel welcome and are given responsive, friendly,
and courteous service at all times
*Ensures that all food and products are consistently prepared and served
according to the Ifish recipe and standards
*Is knowledgeable of Ifish policies regarding personnel and administers prompt, fair and consistent corrective action for any and all violations of company policies, rules, and procedures
*Fully understands and complies with all regulations that pertain to health,
safety, and labor requirements
*Knows each staff member's name and genuinely greets and interacts with
them
*Staff Accountability
*The Floor Manager will be expected to work 40-45 hours a week
*THIS POSITION WILL PRIMARILY WORK IN THE EVENINGS

EDUCATION/EXPERIENCE REQUIREMENTS
*Minimum 21 years of age -- High school equivalency
*Proficient communication skills in English (verbal and in written)
*Proven track record of success as a floor manager in service, food
and beverage industry, generally involving at least two to three years of
front-of-the-house operations
*Possesses excellent basic math and writing skills and has the ability to
operate a Microsoft Office and Excel
*MUST UNDERSTAND OPERATIONS OF ALOHA - if you do not, you will not be considered. Your proficiency will be evaluated at the initial interview.