At American Furniture Warehouse we pride ourselves on our ability to offer value and service to our customers. When you join AFW you become part of a professional, customer service oriented company. AFW is seeking highly motivated, energetic, hardworking candidates to join our team.

AFW offers highly competitive pay and a full benefits package that includes 401k, medical, dental, vision and a host of voluntary programs including life insurance, disability all at affordable rates.

Cashiers/Front Office staff play a critical customer service role by providing customers with fast, friendly, accurate service. They are responsible for providing excellent customer service, efficiently and accurately completing sales and service transactions at the cash registers, as well as handle customer issues that may arise on the sales floor.

Qualifications

  • Takes ownership for enhancing the customer experience
  • Partners with selling and sales support associates to provide superior customer service (i.e., assist customers, answer phones)
  • Leverages technology in order to facilitate the customer experience
  • Completes customer transactions accurately and efficiently at point-of-sale
  • Executes consistent operational and selling processes (i.e., credit application process)
  • Educates customers on our Satisfaction Guaranteed return policy
  • Assists in resolving basic customer issues
  • Assists with merchandise support tasks (i.e., maintenance, straightening merchandise)
  • Adheres to merchandise protection standards
  • Uses basic internet navigation to access and print information/reports
  • Basic reading, arithmetic, writing and oral communication skills
  • Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items
  • Requires the ability to move around the store and maneuver merchandise when necessary, Must be able to stand/walk and regularly requires lifting/handling/carrying material or equipment of moderate weight (8-50 pounds)
  • Responding to public address system announcements
  • Identifying and reading reports, tickets and UPC labels
  • Requires recognizing, identifying and using merchandise and necessary reports