Job Summary:

The Front Desk Coordinators are the familiar faces providing a welcome greeting to all residents and guests. In order to provide a resort level of service, the Front Desk Attendant

will be responsible for upholding the highest standards of professionalism. Some of the job responsibilities include; answering telephones, assuring building access and key control as well as security, logging deliveries for residents and coordinating package pick-up and delivery, providing neighborhood information and responding appropriately in emergency situations.


Job Duties:

Answering telephone
Provide general building information
Direct calls to other departments
Packages
Log all income package
Mark package with unit number & date clearly & visibly
Place on shelf in package room under appropriate floor number
Record package in package log; date, name, carrier, phone number
Call all residents that received packages
Key Control
Verifying all keys released from Association's key bank have been authorized by Owner / Resident
Ensure individuals that receive our keys are filling out the key log
Take ID of individual that is checking key out
Have individual sign out once they have returned keys
Place keys back in key bank promptly once returned
Scheduling Real Estate Showings
Have owner fill out Broker Key Release
Only allow scheduled showings that have faxed in authorization access to building and keys
Scheduling Moves
Fill out Move Check list
Have resident sign Moving Agreement
Ensure proper insurance is received from moving company
Contact / schedule Move Monitor
Building Walks
Use TourPro system for routine building walks
Act upon general housekeeping needs at front desk, lobby & 8th floor
Monitor Club Room amenities
Stock coffee machine and condiments
Ensure all electronics are operational; TV's, DVD, Computers, Printer


Job Environment:

Front Desk, Package Room, Club Room, and loading dock areas

Job Specifications:

Knowledge of basic Microsoft applications
Ability to fax, copy, scan
Ability to lift heavy packages
Must be proficient in English language
Ability to communicate effectively both written and verbal


Minimum Requirements
Minimum Qualifications:

Some experience in customer service / administrative field i.e. hotel, property management, F&B, retail, receptionist. High School Diploma or equivalent.

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