Westerra Credit Union currently has an opening for a Learning and Development Specialist in Denver, Colorado at our Cherry Creek Location.Please visit www.westerracu.com to learn more about our growing company!Primary Purpose of Position: This role is responsible for the delivery of service/sales and technical training to employees in the branches, contact center, and corporate office to support Westerra's strategic initiatives of Quality Growth, Service Experience and Business Efficiencies. This position also contributes to the design and enhancement of training programs, while using various methods of learning such as; classroom training, demonstrations, on-the-job training, PC tutorials, recorded tutorials and workshops.Essential Functions:
    Design and facilitate service/sales training program to help ensure member and employee engagement. Design and facilitate technical training to operations and lending staff including enhancements & updates. Design and facilitate training courses necessary to support/meet corporate vision, mission and values and compliance regulations. Assist with the preparation and facilitation of the New Employee Orientation program Monitor and track training courses for all employees in various LMS systems. Work in collaboration with the Training Services team and the Leadership team to identify training needs. Demonstrate an understanding of financial products and services. Track and report sales training activities. Contributes to the design and enhancement of all training programs, and consistently updates program content as needed. Other duties as needed or assigned Consistently demonstrates the Westerra Way Experience and complies with all policies and regulations

Position Titles That Report To This Positions:


Number of Positions


Education Experience and Certification:

Bachelor’s degree or equivalent experience required

2+ years of training experience preferred with an emphasis on service

Financial institution experience a plus

Experience working with training technology/software, i.e. Camtasia, Captivate, etc., preferred

Self-starter who can effectively manage tasks, duties and responsibilities of the role.