Looking for an opportunity to shine and excel? Looking for a job that's rewarding and fun? Not afraid of a challenge where no day is the same?
We are adding to our talented team! We are on the hunt for an energetic, dedicated and team-oriented individual that will offer superior leadership to our co-workers and to our customers. This position is the first point of contact in the client's experience after their initial membership purchase, this is a critical role in developing long-term customer success and demonstrating the value of being a customer of our company. We offer competitive pay, health care benefits, vacation and retirement options. We have built a strong culture that is supportive, collaborative and social as we have plenty of fun work events, contests, and a family-friendly atmosphere. Join us to be part of a company where you can learn, thrive and make a difference.
-Actively engage needed skills and personal growth goals in regards to new clients
-Appropriately, professionally, and respectfully communicate via phone and email
-Sufficiently prepare clients profiles
-Properly and accurately input client data
-Assist customers by quickly identifying potential issues and escalate them appropriately to ensure the best possible experience
-Follow-up with clients at regular intervals to ensure their continuation of membership
-Assist customers in understanding the services of the client
Skills and Abilities:
-Excellent interpersonal and communication skills
-Ability to exercise good judgment in external communications
-High level of professionalism with a passion for resolving issues
-Demonstrated ability to work independently
-2-year Customer Service experience
-Professional, courteous and responsive customer service and phone skills
-Ability to follow directions and work as part of a team
-High School Graduate or GED, College experience is a plus
-Sharp attention to detail and ability to multi-task
-Ability to work within a fast-paced environment
-Organizational skills with consistent and excellent follow through
Looking for your next career opportunity and ready for a challenge? If so, We'd love to speak with you! Please submit your resume and cover letter directly to the email listed. Good luck!
We are an Equal Opportunity Employer and ADA compliant