Grade: 10

POSITION RESPONSIBILITIES/DUTIES:


  • Oversee all of Mlife Desk operations, Slot Marketing training and development, Guest Experience Monitor (GEM) evaluation & recovery
  • Oversees decisions on hiring, discipline, vacations, terminations, training etc.
, for M life desk and Slot Marketing personnel
  • Manages the departmental budget for respective areas and represents the department in the monthly Financial Review
  • Supervises M life Desk employees in all aspects of operation including staffing, scheduling special events and promotions, etc.
  • Drives Slot Marketing and M life Desk operations performance through the analysis of KPI’s.
  • Interacts with other Department heads in all phases of planning slot events, etc.
  • Develops and implements programs for the Slot Marketing and M life Desk teams that increase and improve employee engagement and guest service and aligns with all property and company goals.
  • Develop, implement, and maintain a meaningful internal shop process for the entire Slots department to support improvement and address issues within GEM
  • Produces and improves periodic Slot Performance Analysis, identifying opportunities for service and product improvement.
  • Research, development, evaluation, and implementation of new services, products, and technology to ensure the Slot Marketing team maintains competitive position in the market.
  • Regularly reviews and updates every respective department policies and procedures to ensure practices are relevant and up-to-date.
  • Stay informed of changes in the casino environment to best serve the objectives of the organization and adjusts service strategy accordingly
  • Recommends and designs slot floor configurations
  • Other job related duties as requested
  • This job description in no way states or implies that these are the only duties to be performed by the employee in this position.  It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

    SUPERVISORY RESPONSIBILITIES: List all direct report titles and number of incumbents in each title.


    • Players Club Supervisor

    EDUCATION and/or EXPERIENCE:

    List the minimum education required and preferred qualifications for the job classification. 


    Required: 

    • Bachelor’s degree in Gaming, Hospitality, Business Management or related field or equivalent work experience
    • At least five (5) years of experience in a manager or supervisor role
    • At least three (3) years of experience in Slot Operations or a gaming environment
    • Effectively communicate in English, in both written and oral forms

    Preferred:

    • Previous experience opening a new property and establishing all necessary policies, processes and procedures
    • Previous experience installing a new Slot Floor
    • Previous experience mass hiring an entire department
    • Bilingual, English as the primary or secondary language
    • Previous experience working in a similar resort setting

    CERTIFICATES, LICENSES, REGISTRATIONS:


    • Gaming License
    • Proof of eligibility to work in the United States

    SECTION 3: COMPETENCIES & WORKING CONDITIONS


    KNOWLEDGE/SKILLS/ABILITIES:


    • Prior Management Experience in Hospitality.
    • Prior Analytical Experience.
    • Working knowledge of Microsoft Office Applications including Word, Excel and PowerPoint.
    • Ability to learn and adapt new software systems (Point of Sale, CMS).
    • Must be able to perform basic math operations.
    • Excellent customer service skills.
    • Interpersonal skills to effectively communicate with all business contacts.
    • Ability to effectively communicate in English, in both oral and written forms.

    WORK SCHEDULE/HOURS:


    • Regular scheduled hours :  Work Days:                                  Hours:
    • Other – Must be flexible if needed for occasional work outside of normal business hours.

    MGM Resorts International is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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