We have a team of 25 dispatchers, 5 supervisors, and an administrative staff to serve the Boulder community with their Police, Fire, and EMS needs. We have the state of the art center always keeping pace with technology including offering text-2-911 to our citizens. We are a center that believes in its employees and recognizes their accomplishments and hard work. Here at Boulder, we also stress the importance of our employee's health and well being. We have a treadmill work console, a kitchen, a break room, massage chair, sleep center, and workout room. If you have multi-tasking skills, the ability to make quick decisions, good customer service skills, and are looking for a place to call home and excel in this rewarding field, please submit your application on the City of Boulder employment website.
Duties & Responsibilities:
Under direct supervision, this job requires multi-tasking skills and the ability to make quick decisions. Answer emergency telephone lines and obtain information from callers. Prioritize calls and provide proper pre-arrival instructions to callers. Document calls by inputting necessary information in the Computer Aided Dispatch (CAD) system.
THE IDEAL CANDIDATE WILL HAVE
Handle difficult situations under pressure
Communicate clearly and effectively
Ability to relay accurate information
Maintain self-control under stress and pressure
Ability to handle confidential information with discretion
Able to problem solve
Attention to details and organizational skills.
Flexibility and openness to change
Demonstrated ability to handle multiple demands simultaneously, deal with interruptions, and handle difficult situations under time pressure. Ability to communicate clearly and effectively. Ability to receive, comprehend, and rapidly relay accurate information. Ability to maintain self-control during periods of extreme stress and pressure. Ability to handle confidential information in a secure, professional and discretionary manner. Ability to work closely with others to maintain calm, efficient operations. Demonstrated interpersonal, problem solving, and conflict resolution skills. Attention to detail and organizational skills. Flexibility and openness to change. Ability to learn Computer Aided Dispatch and Enhanced 9-1-1 communication system. Ability to obtain EMD certification within probationary period. Ability to obtain CPR certification. Ability to type at least 35 words per minute. Valid Colorado driver's license and acceptable driving record. Acceptable background information including criminal history. Due to the inherent duties of this position, applicants selected to continue will undergo a thorough background investigation. City of Boulder Police Employee job application required.
WORKING CONDITIONS: Physical Demands : Primarily sedentary physical work with constant sitting up to 8-14 hours/day. Constant and repetitive use of the hands for simple grasping and fine manipulation. Constant and repetitive use of the feet to operate foot controls for radio-transcription. Frequent and repetitive hand/eye coordination to operate personal computer and office equipment. Occasional lifting up to 10lbs. Occasional walking and standing up to 2 hours/day. Occasional bending, squatting, kneeling, pushing/pulling of light objects, climbing stairs and reaching overhead. Vision for reading, recording and interpreting information; speech communication and hearing to maintain communication with employees, co-workers and the public. Work Environment: Works primarily in a dispatch center, but may occasionally be required to attend meetings outside of the department or work in the Incident Command Vehicle. Exposure to a darkened environment, air conditioning, and dust. Machines and Equipment used in work include, but are not limited to the following: Frequently uses standard office equipment consisting mainly of telephone banks and multi-screen computers. Constantly uses a headset. ACCOMMODATIONS : Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position. Note: The above description is illustrative only. It is not meant to be all-inclusive.