To answer telephone inquiries in a friendly and courteous manner, employ sales techniques in order to secure and process reservations for guest accommodations in a timely manner consistent with Millennium’s highstandards of quality. To maximize hotel room rates and occupancy using effective up selling and suggestive selling methods. In addition, to support the Shared Values of the Hotel.
Answer the telephone and greet prospective guests in a friendly manner using clear, verbal communication. Take guest inquiries and requests for reservations. Promptly provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate, etc. Promote hotel marketing programs. Assign reservations based on guest preferences and availability.
Read, retrieve, communicate and verify information including confirmation number to caller. Input and retrieve data with routine difficulty using a computer reservation system and utilizing codes for efficiency.
Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc. Memorize and communicate applicable deposit and guarantee policies as requested. Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.
Enters all Sales bookings and group contracts on a timely basis per the instructions of the Supervisor or Reservations Manager.
Performs routine filing and required report keeping for the department.
Regular attendance in conformance with the standards, which may be established by Millennium from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all employees are required to fully support with the Hotel’s Shared Values for the safe and efficient operation of hotel facilities. Employees who violate the Hotel Shared Values will be subject to disciplinary action, up to and including termination of employment
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Ability to effectively deal with customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger to collect accurate information.
Ability to establish and maintain effective working relationships with employees, customers, and patrons.
Requires sitting for long periods of time in a confined space and in close proximity to other employees to continuously perform essential functions.
Must be fluent in English and have excellent communication skills.
Must be able to receive and process various data statistical information and understand basic mathematical functions.
EDUCATION / EXPERIENCE
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
Must be able to input 40 WPM on a computer keyboard.
Prior communications, reservations, hospitality and/or computer experience preferred.
Applicants with additional language skills preferred.
Job Type: Full-time
Salary: $10.00 /hour
- Prior hospitality communications, reservations & computer: 1 year
- High school or equivalent