Competencies Required:

  • Proficiency with 10 key touch, Microsoft Office (Excel, Word, Outlook, SharePoint), and knowledge of, or the ability to quickly learn, banking software applications (Mozart, TellerPlus, Bancline).
  • Ability to work flexible
or extended working hours to meet business needs; demonstrated good attendance and punctuality.
  • Customer service orientation with effective problem solving abilities and the ability to maintain composure and convey a positive attitude while interacting with customers and internal team members.
  • Outstanding listening and communications skills, both written and verbal.
  • Knowledge of or ability to quickly learn banking and lending products, services, policies, procedures, regulatory guidelines, and effective marketing and sales practices.
  • Ability to maintain confidentiality, follow directions and apply proper policies, procedures and guidelines.
  • Self motivated, goal oriented, team player with strong interpersonal skills and sales aptitude.
  • Excellent organizational skills with the ability to prioritize workload and multi-task in a fast pace environment while maintaining accuracy and attention to detail.
  • Basic math proficiency with the ability to add, subtract, multiply and divide in order to help customers with their transactions and balance teller drawer .
  • Read at a level sufficient to understand memoranda, instructions, forms, applications, financial statements and credit reports.
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    Minimum Qualifications/Experience

    • 1-3 years customer service or sales experience; or an equivalent amount of directly related college education or volunteer service
    • Previous banking experience is preferred but not required
    • Cash handling experience preferred.

     
    Formal Education & Certification

    • High School Diploma or equivalent required.

     
    Work Status

    • Full-Time
    • Part-Time

     
    Supervisory Responsibility

    • None.

     
    Travel

    • 0% - Negligible amount of travel expected.


     
    Working Conditions

      • Conditions involve lifting no more than ten pounds, standing most of the time, and may involve walking, moving, or sitting for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.
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    Woodforest is an Equal Opportunity Minority/ Female/ Individuals with Disabilities/ Protected Veteran and Affirmative Action