JOB FUNCTION: To provide prompt, efficient and courteous service to all Consultants, Directors, and customers who come through the Mary Kay Sales Force Support Lines.

REPORTS TO: Supervisor, Sales Force Support

EDUCATION, EXPERIENCE AND SKILLS:
Education: Secondary School Graduate, plus 2-3 years work experience

Experience & Skills:
Excellent verbal and written communication skills, Bilingual is a plus • Presents a positive, professional Mary Kay image at all times • Comfort level in dealing with people on the phone in a fast paced service environment • Must be able to work efficiently and courteously under pressure • Customer service experience • PC literate including keyboard speed and accuracy • Proven problem solving abilities • Well organized and detail oriented • Ability to work both independently and in a team environment

DUTIES & RESPONSIBILITIES:
• Receives and responds to all inbound inquiries in a courteous and timely manner • Maintains a clear, up-to-date understanding of the Mary Kay company policies, programs, and promotions, and has the ability to communicate them to the sales force in a positive manner • Performs return outbound calls to messages left on the queue voicemail and personal mailbox • Records call nature and resolutions. • Performs outbound calls to the Field at month-end to resolve "holding file" problem orders (i.e. credit card declines, error on the order or unclear/missing information preventing orders from being processed) • Consistently projects the Mary Kay image to the field, customers, and co-workers
This list is not exhaustive, and may be supplemented as necessary.
Please send your resume to This email address is being protected from spambots. You need JavaScript enabled to view it. with Service Clerk in the subject line.

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