Overview:

 
 
Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of

Mohawk Industries.
 
Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.
 
The Showroom Consultant provides a variety of customer service and office administration duties related to the sale of products.  Assists customers and their clients in the selection of tile / stone products primarily focusing on color, size, and coordination.  Within the Gallery location only, acts as an assistant to the Design Consultant.

Responsibilities:


SSC Location:

  • Provides tile and stone selection advice and support at least 40% of their time. 
  • Assists in the operation of the showroom including maintaining tile and stone displays.
  • Addresses and resolves customer complaints (returns and order errors).
  • Performs shipping and receiving activities for samples, merchandise and displays.
  • Performs various office administration duties such as processing payments and receipts, reconciliation of DSR’s and cash box, preparation of bank deposits, balance petty cash box, prepares various performance reports, updates customer master file and creates vendor orders.
  • May perform various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
  • Maintains accurate and detailed records to keep in compliance with company policies and procedures.
  • Trains and provides assistance to CSR’s.
  • Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions and acts to Management.
  • Performs other related duties as required.
SSC
Showroom Consultant Job Orientation 
Creative/Design 
20%
Administrative
20%
Customer Service
50%
Manual
10%
 
Gallery Location: 
  • Assists in operations of the gallery, including maintaining tile and stone displays.
  • Acts as an assistant to the Design Consultant. 
  • Leads gallery tours for visitors and guests of Dal-Tile
  • Performs shipping and receiving activities for samples, merchandise and displays. 
  • Within the Gallery locations, performs various customer service duties under the close supervision of the Gallery Manager and other Design Consultants such as:  waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, and providing selection assistance.
  • Addresses and resolves customer complaints.
  • Maintains accurate and detailed records to keep in compliance with company policies and procedures.
  • Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions and acts to Management.
  • Performs other related duties as required.
 
GALLERY
Showroom Consultant Job Orientation
 
Creative/Design                 30%
Administrative                   45%
Customer Service              10%
Manual                              15%